We at Craft With Mounika know that plans can change, and you might need to cancel your order. We’ve tried to make this process as simple as possible for you.
You can cancel your order as long as it’s still being processed. Once it moves to the processing stage, we might not be able to stop it. Our art work is completely customized, so once things get started, they can’t be easily reversed. That’s why we suggest canceling within 24-48 hours from your order time.
To cancel, just get in touch with us. You can reach us by WhatsApp, phone (8985949522), or through our regular contact channels. Even if you’ve missed the ideal cancellation window, we’ll still look into whether it’s possible to stop the order. Our team will check and let you know what we can do.
Please keep in mind that orders already on their way to you can’t be canceled. If you receive something and want to send it back, please check our return policy.
We’re committed to making your shopping experience with us a good one. If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team. We’re always here to help.
Getting Your Money Back After Canceling
We understand that sometimes you’ll need to cancel an order, and we have a straightforward refund policy for those situations.
If you cancel your order before it goes into the processing stage, you’ll receive a full refund. Just contact us with your order number and why you’re canceling to start the refund process.
Remember, if your order is already being made, we might not be able to cancel it, and a refund might not be possible. However, we will look into it and let you know what’s possible.
Once we process your refund, it will go back to the same payment method you used for the order. It usually takes 5-7 business days for the refund to show up in your account.